Frequently Asked Questions
Everything you need to know about your gear and our service.
How do I determine the right size for my athletic apparel?
Each product page features a detailed size guide with specific measurements. For high-compression gear, we recommend sizing up if you are between sizes, while for loose-fit training wear, your standard size should fit perfectly.
What is the status of my order and how can I track it?
Once your order is processed, you will receive a confirmation email with a tracking number. Most orders are dispatched within 24-48 hours, and you can monitor the real-time status via our 'Track Order' page.
Does Best Friend offer international shipping for sports equipment?
Yes, we ship our premium sports gear to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically at checkout.
What is your return policy for worn or tested footwear?
We offer a 30-day return policy for items in original, unworn condition with tags attached. For hygiene and safety reasons, we cannot accept returns on footwear or apparel that show signs of heavy use or sweat.
Are your materials sustainably sourced and sweat-wicking?
Absolutely. We pride ourselves on using high-performance, moisture-wicking fabrics designed for intense training. Many of our collections also utilize recycled polyester to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.