Returns & Exchanges Policy
At Best Friend, we want to ensure you have the right gear to reach your peak performance. If you are not completely satisfied with your purchase, you can return or exchange any item in its original condition within 30 days.
Initiate Your Return
Visit our online portal and enter your order number and email address to select the sports gear you wish to return.
Pack Your Gear
Place the items in their original packaging, ensuring all tags are attached and the product shows no signs of wear from use.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.
Receive Your Refund
Once our team inspects the returned equipment, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing